Author Archive

  • Customer Service Expectations for Your Teleradiology Provider

    The quality of a customer service experience can make or break a relationship with a client. Just take a look at these numbers from The State of Customer Service, an infographic developed by ClickSoftware: 86% of consumers have quit doing business with a company because of bad customer service. Happy customers who get their issue resolved […]

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  • Patient Engagement as a Means to Fight Commoditization

    Engaged and educated patients, those who collaborate with their physicians in the decision-making process, can increase healthcare quality while also reducing healthcare costs. In a recent study published in the October issue of the American Journal of Roentgenology, 81% of patients preferred hearing results from both the ordering provider and the radiologist. However, that poses […]

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  • Time is Brain: CT vs. MRI for Stroke Imaging

    The cost of inpatient stroke care has risen drastically since 1997, with the largest driver of that increase being neuroimaging. A recent study published in the Annals of Neurology found that 95% of stroke patients who received an MRI also had a CT scan. When imaging potential stroke patients, ED physicians have always turned to […]

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  • If It Ain’t Broke, Don’t Fix It

    We’ve all heard this phrase too many times to count. But, it happened in the teleradiology industry just a couple of years ago. In the current era of declining reimbursements, teleradiology companies started looking for ways to increase revenue, which coincided with non-healthcare related money being heavily invested into the industry. The combination of declining […]

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  • Millions Still Available in Meaningful Use Incentives for Radiologists

    The HITECH Act, included in the American Recovery and Reinvestment Act of 2009, provides financial incentives for the “meaningful use” of certified EHR technology, but it has only paid out less than 1% of available funds to radiologists. Each eligible provider has the opportunity to receive up to $44,000 for achieving Meaningful Use before 2015 […]

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