IT Engineer

JOB TITLE:            IT Engineer

REPORTS TO:      Director of Information Technology

COMPANY OVERVIEWThis is a unique opportunity to join a company that is leveraging a long history of success in the medical image industry. For 20 years, NucleusHealth has provided high quality interpretation of medical images through its award-winning teleradiology services, and along the way developed innovative technologies to ensure images and services are delivered with unsurpassed speed, security, and quality. NucleusHealth’s latest web-based technology is revolutionizing the industry by providing a fundamentally new way for the ingestion, delivery, transfer and storage of medical images. Our goal is to facilitate a global medical image exchange accessible by patients, physicians, and healthcare networks. The company offers its software as a service (SaaS) and as a platform (PaaS).

 

POSITION OVERVIEW

The IT Engineer works side by side with NucleusHealth IT personnel to support existing IT services and processes within the organization. The IT Engineer’s primary role is to support current and upcoming company systems as well as internal and external end users. The IT Engineer will work to accomplish tasks such as, building desktop systems and/or laptops for various company roles, configuring user workspaces, supporting printers, IP telephones, performing routine maintenance of systems, and working on internal and external help desk tickets supporting the installation and configuration of client servers and systems as well as provide support to existing customers. Additionally, they will work with Active Directory, Office 365 and other information technology systems and assets as needed.

PRIMARY RESPONSIBILITIES

  • Provide support for Help Desk inquiries from internal and external clients along with other team members
  • Install, configure, maintain, and troubleshoot end user desktops/laptops
  • Deploy end-user workstations and laptops
  • Replicate user issues and perform troubleshooting
  • Ensure procedure is followed and documentation is adequate for all tickets prior to closing
  • Educate users on system use and troubleshooting
  • Install and support MS Office, Outlook, Lync, Visio, and other MS Office applications
  • Software validation and testing as needed
  • Interact with clients across different functional roles
  • Supply support to internal and external clients including but not limited to, telephone, email, and chat support as well as support regarding submitted help desk tickets.
  • Liaison between technical and non-technical clients and contacts
  • Become fully knowledgeable with company’s proprietary software & hardware platforms
  • Support of user VOIP and IP telephones
  • Manage and administrate all operating systems and their corresponding or associated software
  • Installation, configuration, maintenance, and troubleshooting of servers and end user desktops/laptops
  • Manage Microsoft’s Active Directory services
  • Install and configure messaging and printer systems
  • Support critical enterprise application servers
  • Provide on-call technical support
  • Analyze system or application usage and plan for growth or increases in network capacity
  • Assess need for any system re-configurations (minor or significant)
  • Ensure connectivity of all workstations
  • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information
  • Administer and maintain end user accounts, permissions, and access rights
  • Manage and maintain the Microsoft Exchange environment
  • Ensure all security related patches are tested and applied on a regular basis
  • Ensure all policy compliance controls are adhered to
  • Monitor and test server software performance and provide statistics and reports
  • Recommend, schedule, and perform software improvements, upgrades, and/or purchases

JOB REQUIREMENTS AND SKILLS

  • College diploma or university degree in the field of computer science and/or 10 years’ equivalent work experience
  • Strong technical knowledge of network, PC, and platform operating systems (e.g. Windows 2000, Windows XP, Windows 2003, etc.), Microsoft Active Directory, WSUS Server, Exchange 2003, System Management Server, Microsoft Operations Manager, Blackberry Enterprise Server, Internet Information Server (IIS), Citrix, Symantec Anti-virus software, Trend-micro scan mail, help desk tools, Symantec Backup Exec Software, Cisco VPN client technology, Sonicwall firewall technology, etc.
  • Knowledge of scripting technologies (e.g., VB Script, Visual Studio, command line scripting, etc. is desirable
  • Knowledge of OS/application deployment technologies
  • Extensive application support experience with help desk tools and all Microsoft office applications
  • Experience with Dell system management tools
  • Strong knowledge of local area network administration
  • Hands-on software and hardware troubleshooting experience
  • Experience with data management including SAN technology
  • SQL Server database experience a plus
  • Distributed File System (DFS) a plus
  • Good understanding of the organization’s goals and objectives
  • Knowledge of applicable data privacy practices and laws
  • Strong interpersonal and oral communication skills
  • Adept at reading, writing, and interpreting technical documentation and procedure manuals
  • Ability to conduct research into software issues and products as required
  • Ability to present ideas and solutions in user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail and well organized
  • Proven analytical and problem-solving abilities and utilizes a disciplined troubleshooting methodologies
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation and focus
  • Experience working in a team-oriented, collaborative environment

EDUCATION AND EXPERIENCE 

  • Associate’s Degree in Information Technology, Computer Science, or other related major and 2 years’ experience (or equivalent combination of education and experience)
  • Excellent interpersonal and communication skills, both oral and written
  • Ability to effectively communicate with highly technical end-user staff (programmers, developers, etc.)
  • Proven analytical and problem-solving abilities and utilization of disciplined troubleshooting methodologies
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation and focus
  • Experience working in a team-oriented, collaborative environment

WORK LOCATION AND CONDITIONS

  • Corporate office in San Diego, CA
  • Full time position
  • After hours on-call support will be required
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
  • Inspection and installation of cables in floors and ceilings
  • Lifting and transporting of moderately heavy objects, such as computers, servers, and peripherals
  • Occasional travel to other locations to perform maintenance or install new equipment