Associate IT Engineer

JOB TITLE:            Associate IT Engineer

REPORTS TO:      Director of Information Technology

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging a long history of success in the medical image industry. For 20 years, StatRad has provided high quality interpretation of medical images through its award-winning teleradiology services, and along the way developed innovative technologies to ensure images and services are delivered with unsurpassed speed, security, and quality. StatRad’s latest web-based technology is revolutionizing the industry by providing a fundamentally new way for the ingestion, delivery, transfer and storage of medical images. Our goal is to facilitate a global medical image exchange accessible by patients, physicians, and healthcare networks. The company offers its software as a service (SaaS) and as a platform (PaaS).

POSITION OVERVIEW

The Associate IT Engineer works side by side with StatRad IT personnel to support existing IT services and processes within the organization. The Associate IT Engineer’s primary role is to support internal and external end users. The Associate IT Engineer will work to accomplish tasks such as, building desktop systems and/or laptops for various company roles, configuring user workspaces, supporting printers, IP telephones, performing routine maintenance of systems, and working on internal and external help desk tickets.

 

PRIMARY RESPONSIBILITIES

  • Provide support for Help Desk inquiries from internal and external clients along with other team members
  • Install, configure, maintain, and troubleshoot end user desktops/laptops
  • Deploy end-user workstations and laptops
  • Replicate user issues and perform troubleshooting
  • Escalate Help Desk tickets to administrators, engineers, or management as necessary
  • Ensure procedure is followed and documentation is adequate for all tickets prior to closing
  • Educate users on system use and troubleshooting
  • Install and support MS Office, Outlook, Lync, Visio, and other MS Office applications
  • Perform active directory maintenance such as password resets and granting permissions
  • Software validation and testing as needed
  • Interact with clients across different functional roles
  • Liaison between technical and non-technical client contacts
  • Become fully knowledgeable with company’s proprietary software & hardware platforms
  • Basic support of user VOIP and IP telephones

 

JOB REQUIREMENTS AND SKILLS

  • Medical technology background preferred but not required
  • Proficient in Microsoft Operating Systems and Office software
  • Experience with Active Directory and Office 365 is desirable
  • Must be able to learn quickly
  • Ability to effectively prioritize and execute tasks in a high-volume, high-pressure environment
  • Strong customer service orientation and focus
  • 1-2 years’ experience in IT Support in a professional environment
  • Experience with support ticket management and tracking
  • Strong customer service, problem solving and teamwork abilities
  • Outstanding communication and interpersonal skills
  • Ability to work on-call or after normal scheduled hours as needed
  • Ability to lift 50 pounds
  • Ability to work remotely or onsite with some travel to the main campus

 

EDUCATION AND EXPERIENCE

  • Associate’s Degree in Information Technology, Computer Science, or other related major and 2 years’ experience (or equivalent combination of education and experience)
  • Excellent interpersonal and communication skills, both oral and written
  • Ability to effectively communicate with highly technical end-user staff (programmers, developers, etc.)
  • Proven analytical and problem-solving abilities and utilization of disciplined troubleshooting methodologies
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation and focus
  • Experience working in a team-oriented, collaborative environment
WORK LOCATION AND CONDITIONS

  • Telecommute/work from home and be able to train from our office in San Diego, CA
  • Full time, non-exempt position, with some overtime required

 

To Apply, send resume to jobs@statrad.com as a PDF.